Repair shops need to be aware of how the process has evolved, as well as legal considerations and billing practices.

The MSO is focusing on certifications, strong positioning with OEM partners, and a scalable presence in new markets.

“Moments of Truth are critical points in the customer journey that have a significant impact on satisfaction and loyalty,” explained Yu. “CCC’s recent study reveals that consumer satisfaction with ...

CCC’s “Moments of Truth” study found claims customers value a clear explanation of the process over a speedy repair.

Organizations like Decisively and SCRS are making it more affordable for shop owners to offer health care to employees.

The new test is part of a growing emphasis on protecting road users outside of vehicles to address pedestrian fatalities.

Allstate and its subsidiaries claim their insured customers suffered extensive damages as a result of vehicle fires.

The employees will move to either Ford's Dearborn Engine Plant or Monroe Parts Depot in the first quarter of 2025.

The partnership will allow Bob Mills Mitsubishi to supply high-quality automotive parts across its service territories.

Kalix River Holdings completed its acquisition of Pacific Collision Equipment, a leading distributor of Car-O-Liner equipment ...

Attendees of the most recent Collision Industry Conference heard firsthand from students what they will look for in an ...

The Gulf State Collision Association's mission is to elevate the collision repair industry through advocacy and education.