Sophia Heard and Letitia Salazar received fully refurbished vehicles to provide reliable transportation.

Classic Collision announced the acquisition of Bowditch Collision Center, a well-regarded facility in Newport News, VA.

As the share of EV purchases that are leased continues to rise, the number being returned will too in the near future.

As vehicles collect and store more personal data, shops need to be aware of how to minimize risks for both customers and ...

Repair shops need to be aware of how the process has evolved, as well as legal considerations and billing practices.

The MSO is focusing on certifications, strong positioning with OEM partners, and a scalable presence in new markets.

Colorado's roads are seeing a slight improvement in safety, with an 8% decrease in road fatalities compared to the same time ...

“Moments of Truth are critical points in the customer journey that have a significant impact on satisfaction and loyalty,” explained Yu. “CCC’s recent study reveals that consumer satisfaction with ...

CCC’s “Moments of Truth” study found claims customers value a clear explanation of the process over a speedy repair.

Organizations like Decisively and SCRS are making it more affordable for shop owners to offer health care to employees.

The new test is part of a growing emphasis on protecting road users outside of vehicles to address pedestrian fatalities.

Allstate and its subsidiaries claim their insured customers suffered extensive damages as a result of vehicle fires.